The rise of chatbots – what we learned at the AI World Conference & Expo


Artificial intelligence (AI) is the future of business technology. When we say that, we don’t mean that the walking, talking robots you see in the movies will be the future of business tech (well, they might be eventually). What we mean is that the ways intelligent machines can be used to help companies analyze data, steamline processes, and interact with customers are the future. And this isn’t something that is going to happen down the road, it’s something that’s already happening now.

Last week, we visited the AI World Conference & Expo in San Francisco, CA to see what trends were driving the industry what direction it was heading in. The expo was attended by several business leaders and companies pioneering the enterprise AI world.

We spoke with some of these companies and asked them about their solutions, the industry as a whole, and where they saw it going. We also asked about the role of speech technology and how it will be utilized by AI solution providers. Here are some of the highlights from our time at the expo.

Natural Language Processing is a driving force

Natural Language Processing (NLP) is what enables a machine to analyze, understand, and generate natural language. NLP is what makes human-to-computer interactions feel like human-to-human interactions. It allows us to converse and communicate with computers as if they were another person. For this reason, it’s no surprise that NLP was prevalent at the AI World Conference & Expo.

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