Last week I bumped into Robert Hoffer, the famed creator of SmarterChild, the automated chatbot that used to sit at the very top of everyone’s AIM Buddy List.
For many people, it was the first experience conversing with a pre-programmed tool over a traditionally human-to-human channel. While learning more about SmarterChild’s childhood from Robert, I was reminded of the time before chatbots were “cool.”
Long before Messenger, Whatsapp and Telegram came on the scene, SMS was the most intimate way for a brand to reach a customer. And we must give credit to the brands that had the foresight to experiment with a new technology across this personal communication channel.
In light of the current chatbot revolution, I want to share some key insights developers learned from those early days building bots.