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The bot ecosystem is changing, and so are the use cases. Fueled by the development work of Apple, Facebook, Google, Microsoft, and others, bots are becoming more intelligent and therefore capable of performing tasks previously done by humans.
Not to be confused with robots, a bot is a software program designed to imitate the behavior of humans. Most bots are designed to do a specific task, whether that’s crawling the web to index sites, making robocalls, serving up a weather report, or responding to a simple customer query. However, orchestration layers are required to enable seamless, transparent, rich services.
“Business bots for the enterprise are a huge opportunity. Intelligent action bots can replace processes, workflows and interfaces across everything from supply chain and inventory to sales and marketing,” said Chris Eben, a managing partner at software and app development company TWG, in an interview.