Like so many organizations today, Infosys, the Indian consulting giant, is a company in transition. For years it has made a good living helping customers manage legacy tools, but CEO Vishal Sikka, who took over 21 months ago saw a shifting landscape and he began implementing new systems immediately.
One of those changes involved developing a new artificial intelligence system they have called Mana, which is designed to help customers automate repetitive system maintenance tasks and build knowledge about the underlying systems using artificial intelligence and machine learning. Sikka announced the system this morning at the Infosys Confluence conference in San Francisco.
Mana involves three main tools: Infosys Information Platform for analytics, Infosys Automation Platform for automating and continuously building knowledge about system maintenance and workflow tasks and Infosys Knowledge Platform, a formal platform for capturing and storing knowledge.
Infosys understands first-hand the huge amount of work and energy that goes into maintaining large legacy systems, whether computers or mechanical systems like turbines, locomotives and airplane engines. The company has more than 11,000 people alone working on fixing software bugs, a time-consuming and tedious task, which involves not only identifying a bug and a fix, but also the dependencies that fix could affect (and likely break).
In the end, these tasks can take weeks of employee time and wads of cash to fix and they are ongoing and virtually endless in legacy systems. With Mana, Infosys customers can begin automating large chunks of the tasks associated with this type of maintenance.
“You can now do simple maintenance in an automated way. This has a radical impact on usage and lifecycle management of these systems,” Sikka told TechCrunch.