Tata Consultancy Services Ltd (TCS), India’s largest software services exporter, is looking to increase by 20% the revenue per employee in its information technology (IT) infrastructure division by automating tasks previously done by engineers.
The plan is part of a larger trend of automation in Indian IT services—a move prompted by the desire of companies such as TCS, Wipro Ltd and Infosys Ltd —to make their revenue growth non-linear.
That refers to revenue growing at a much faster rate than the number of employees, increasing both revenue per employee and profitability.
“Internally, we are looking at at least a 20% increase in revenues without any incremental increase in headcount,” said an executive familiar with the matter.
