AI and the importance of trust and respect – first impressions matter


We are hardwired for judgment. Our paths up from the primordial soup have imbued in us the spirit of quick conclusions, especially when it comes to one another. As Harvard Business School psychologist Amy Cuddy puts it, we size each other up along two key questions: Can I respect this person? Can I trust this person? And the old adage about first impressions checks out — we’re prone to answer these two questions quickly upon first meeting, and our initial answers can prove hard to shake.

These questions of competence and warmth are answered intuitively and naturally, but only through an extraordinary feat of logic, emotion, information processing, and judgment involving verbal, nonverbal, and other visual cues. We come to our conclusions quickly, but they serve as an important scale by which we’ll interact with that individual — and often others like him or her — from that moment forward (even as we continue to revisit the questions throughout our interactions).

We reserve the full scope of these questions for our human counterparts (“Can I respect this dog?” is probably a question not often asked), because we consider each other sufficiently intelligent to be relied on and to be confided in, but also to have intentions and to harbor motives. We need to answer our questions about respect and trust because of the potential value or threat of any individual in our lives, and then we act accordingly.

This is a window into the world of how we judge one another. And it actually tells us a lot about how we’ll judge advanced artificial intelligence.

New experiences require trust and respect

Throughout my years of design work, I’ve learned that a key challenge for AI goes beyond the technical inner-workings of the machine itself. We spend a lot of time thinking about how the machine will come to understand and respond to us, but it is just as critical to think about how human beings interact with the machine, rely on it, and understand what it knows. In the pursuit of creating machine intelligence that will be adopted widely to benefit people’s lives, we can learn a lot from how we judge one another through the lens of respect and trust.

This is the bedrock of UX (user experience)  for AI.

Read the source article at VentureBeat.