Ben Azvine, the Global Head of Security Research & Innovation at BT (formerly British Telecom), has been at the heart of cutting-edge network security developments at BT for several years and has helped develop a cybersecurity strategy that combines AI-enabled visualization of cybersecurity threats with highly-trained network security personnel. He shared some of his thoughts on the matter with attendees at this week’s Broadband World Forum event.
“We are taking AI and making it help humans to be better… We are more about the Iron Man version of AI than the Terminator version,” he said, sparking ludicrous cinematic pitch ideas in the minds of some of his audience (I mean, Alien vs Predator sort of worked, right?).
Azvine pointed out that with the number of connected devices growing rapidly, old ways of securing assets were no longer relevant: Now, companies (including network operators) need to think about having a cybersecurity strategy comprising three steps – prevention, detection/prediction and response. The response needs to be much quicker than in the past (hours, not days) while the detection/prediction is tough to do without sophisticated analytics and AI algorithms.
What BT is doing is a great example of analytics and AI in action in the communications networking sector, rather than AI as a marketing hype machine.
But security is just one of seven key telecom AI use cases, as identified in a recent report, Artificial Intelligence for Telecommunications Applications, from research house Tractica (a sister company to Telecoms.com).
That report identified the seven main use cases as:
1) Network operations monitoring and management
2) Predictive maintenance
3) Fraud mitigation
5) Customer service and marketing virtual digital assistants (or ‘bots’)
6) Intelligent CRM systems
7) Customer Experience Management.
“The low hanging fruit seems to be chat bots to augment call center workers,” said Heavy Reading Senior Analyst James Crawshaw, who will be one of the expert moderators digging deeper into the use of AI tools by telcos during Light Reading’s upcoming ‘Software-Defined Operations & the Autonomous Network’ event.
Read the source article at telecoms.com.