It’s difficult to predict how artificial intelligence technology will change over the next 10 to 20 years, but there are plenty of gains to be made. By 2018, robots will supervise more than 3 million human workers; by 2020, smart machines will be a top investment priority for more than 30 percent of CIOs.
Everything from journalism to customer service is already being replaced by AI that’s increasingly able to replicate the experience and ability of humans. What was once seen as the future of technology is already here, and the only question left is how it will be implemented in the mass market.
Over time, the insights gleaned from the industries currently taking advantage of AI — and improving the technology along the way — will make it ever more robust and useful within a growing range of applications. Organizations that can afford to invest heavily in AI are now creating the momentum for even more to follow suit; those that can’t will find their niches in AI at risk of being left behind.
Risk versus reward
While some may argue it’s impossible to predict whether the risks of AI applications to business are greater than the rewards (or vice versa), analysts predict that by 2020, 5 percent of all economic transactions will be handled by autonomous software agents.