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Interactions Raises $56 million to Improve Automated Customer Service Experience

As the world turns, customer service seems to evolve much more slowly than most all other services. The problems that induce more hair-pulling and teeth-gnashing than...

Can chatbots help build your next website?

Check out AI Trends new report on Intelligent Bots and AI World’s Intelligent Assistant Workshop, Nov 7, San Fran Small businesses have their pick of affordable...

Want to Invest in AI? Here’s 10 Companies to Bet On

Reliable, pure-play artificial intelligence stocks are tough to find in this day and age. Plenty of blue-chip companies understand how vital AI will be...

How Companies Are Benefiting from “Lite” Artificial Intelligence

Artificial intelligence is hot, but also daunting. The latest advances — known variously as cognitive computing, machine learning, and deep learning — sound complicated and expensive....

Zoom.ai Believes an Automated Assistant is the Fix for a Weighty...

Zoom.ai wants to give managers and others in enterprise a gift that has a very high value in business: Time. Company founder Roy Pereira told me...

Inside Facebook’s AI Engine Room

Access Facebook from the western half of North America and there’s a good chance your data will be pulled from a computer cooled by...

Amazon Gives the Alexa ‘App Store’ a Makeover

Check out AI World's Bot Workshop It will now be easier to add “Skills” – new functionality by way of voice-activated apps to Amazon’s smart speaker...

Facebook’s Head of AI Wants to Teach Chatbots Common Sense

Check out AI World's Bot Workshop FACEBOOK IS ALREADY disconcertingly good at recognizing faces in photos. But the company’s director of artificial intelligence research, Yann LeCun, wants...

A.I. May Book Your Next Trip – with Assistance

Jay Baer, a digital marketing consultant in Bloomington, Ind., spends half his time traveling on business. That means he also has to spend hours...

Google’s New Chatbot Takes up the Challenge

AI Trends note: We've just added a workshop at AI World: Building a Company or Application Specific Bot ONCE, NOT TOO long ago, humans couldn’t talk...